Why Haven't I Received my Check?

Why Haven't I Received my Check?

Owners will not receive a check if the account balance has not reached the minimum payment threshold of $100, unless directed otherwise by State statutes.  To see if you received a check, please sign up for EnergyLink.  If EnergyLink shows you received a check, please wait 15 business days to give the mail ample time for delivery before contacting Urban. 

Smaller revenue amounts that fail to meet the minimums above are accumulated month to month until they meet the minimum, at which time you will receive a check. Smaller revenue amounts that have accumulated to more than $10 per owner are paid at least once annually, in June.

Other reasons for not receiving a check include that your interest may have been placed in suspense due to a bad address, transfer of interest, or title dispute.

Paper Checks:

Paper checks are mailed on the 25th of month.  When the 25th falls on a weekend or holiday, checks are mailed the next business day.  Please allow up to 15 business days to receive your check. 

Direct Deposits:

Funds are transferred to  your account around the 25th of the month.  It may take up to 5 business days for Direct Deposit funds to post to your account. 

Online Account Access

Urban now provides an electronic copy of your Revenue Statements on a secure website called EnergyLink. This easy to use system is free and will allow you to access, manage, and print your Revenue Payments online.  To see if you have been issued a check, please visit this article for instructions to access EnergyLink.

Expired, Lost, and Stolen Checks:

To have your expired, lost, or stolen check reissued, please complete the Lost Check Affidavit and return to Urban.


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